Operator Won't You Put Me On Through

It was Friday night, around 7:00 p.m. My phone rang...

Me: Hello?
Robotic voice: This is Charter Communications calling to confirm your appointment for Friday from 7:00-8:00 p.m. To confirm, press 1. To cancel, press 3.

I cancelled and they transferred me to a representative. I was greeted by a very nice sounding customer service representative. I made a joke about being called by the "robot". She laughed, and the rest was history. We settled the issue of the random call within about five minutes. We spent the next hour on the phone, just talking. That's right, I "chit-chatted" with a Charter customer service representative for an hour because she sounded attractive. Luckily, I had a Charter bill that I had not opened sitting on my desk. I asked Sarah to stay on the line with me while I opened the bill. Sure enough, there were erroneous charges on the bill. Sarah kindly deduced fifty dollars from the bill and talked me through some other options. We talked about everything from Kentucky "Bourbon Balls" (a chocolate and bourbon treat) to Xbox to wireless routers. An hour later, I had sweet talked my way into a free Moxi DVR upgrade. Of course, I'm very skeptical. Last time I was told something would be "free" from Charter, I got billed for it... twice. So, Sarah gave me her email address to ensure that I could get back in touch with her if there was a problem. Sounds too good to be true, and probably is. I'll keep you posted.